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mandala pad not sending data
Posted: Tue Sep 04, 2012 6:17 am
by kjo
I just got a mandala pad and although it is recognized by the virtual brain software, it won't respond when hit. Any ideas? I'm running it on a mac os x 10.6.8
Re: mandala pad not sending data
Posted: Wed Sep 05, 2012 10:56 pm
by turnkee
Make sure you didn't move the Virtual Brain application out of its home folder. It needs to be where it was when you installed it from the DVD because inside that folder it relies on all that other stuff like curves/scales/sound library/support etc. If you want to put the program on your desktop or somewhere then make an alias for it and put that wherever you want but leave the original in place.
Otherwise it'll do what you are describing.
Re: mandala pad not sending data
Posted: Tue Sep 11, 2012 5:31 pm
by kjo
I haven't moved any files out of their original place, I've checked all the driver settings and still nothing. The pad is definitely online as it appears in the audio/pad driver window. Is it possible to try updating the firmware on the pad itself? If so, where would I find the firmware file? Your help is much appreciated!
Re: mandala pad not sending data
Posted: Wed Sep 12, 2012 5:32 am
by launch54321
Maybe you should try File>Preferences>Pad Center Position Calibration
Re: mandala pad not sending data
Posted: Wed Sep 12, 2012 4:45 pm
by kjo
Hey, thanks for the suggestions. I have tried recallibration, and it doesn't sense the touch at all. I'm wondering if the pad is simply broken as I bought it as a used item
My last hope is a firmware update if one exists.
Re: mandala pad not sending data
Posted: Wed Sep 12, 2012 6:22 pm
by launch54321
The company will most likely fix it for free for you. Just write to
techsupport@synesthesiacorp.com.
Re: mandala pad not sending data
Posted: Thu Sep 20, 2012 12:47 pm
by kjo
I got the unit serviced locally (they basically cleaned the connections) and I now have a signal going to the virtual brain. Only problem is, the zones seem to playing erratically. When I hold the middle of the pad in calibration mode it doesn't seem to respond, but If I tap the centre a few times it says calibrated, however the erratic response seems to remain. Any suggestions?
Re: mandala pad not sending data
Posted: Sat Sep 22, 2012 10:58 am
by mandrake717
Tech support has been really helpful (and fast) the few times I've had questions about my pads. You should try them.
Re: mandala pad not sending data
Posted: Sat Sep 22, 2012 11:13 am
by kjo
I have emailed tech support. Hopefully get a response soon.
Re: mandala pad not sending data
Posted: Sun Sep 23, 2012 1:32 pm
by admin
kjo,
We checked with Tech Support and they have not received an email from you.
Please resend to:
techsupport@synesthesiacorp.com
Thanks!