Hello all,
on 2 of my three mandala drums it is impossible to get a full velocity strike on the surface. This started being an issue out of nowhere a few days ago and no matter how hard I hit the thing it maxes out at a velocity of 22 while BEATING on it. The rims are functioning normally. I have adjusted the damping & threshold as low as they will go (1 ands 1) and there is no change. Multiple settings have been attempted to no effect. I have reset the pads by power cycling them, tried different USB ports, nothing helps. I have also ensured that there isn't any dust or wood chips between the neoprene and the sensor. Nada. Totally clean.
It used to happen occasionally with one pad but I was always able to adjust damping and threshold to fix it. Now nothing helps.
Has anyone run into an issue like this? Any thing to try that I haven't?
Velocity Malfunction?
Re: Velocity Malfunction?
We’ve seen this once before and we were able to remedy it but it wasn't very clear to us how the fault actually happened. For the purposes of research we’d like to take a look at your pads. Please contact us at techsupport at synesthesiacorp dot com and we’ll sort you out right away.